Cloud Development
Cloud Development is a small team responsible for architecting, designing and implementing a new, cutting edge, cloud platform for transforming our business applications into scalable, elastic systems that can be instantiated on demand. The team is comprised of three pillars: Client Engagement, Core Engineering and Service Reliability Engineering (SRE).
Job Summary
Service Reliability Engineer is a highly technical role on the SRE team, responsible for operating the cloud platform and developing and implementing the operational tools and processes necessary to improve reliability. Cloud operations include deployment and maintenance of the platform infrastructure as well as diagnosis and remediation of support issues, or escalation to Core Engineering or Client Engagement where appropriate. The Service Reliability Engineer is expected to drive technical innovation and efficiency in infrastructure operations via hands on development of tools and automation and by providing feedback and design contributions to the portfolio of cloud products.
Core Responsibilities
- Development and operation of support tools for control, instrumentation and investigation.
- Development and execution of tests to measure and ensure levels of availability and performance.
- Development and documentation of mechanisms for deployment, monitoring and maintenance.
- Diagnosis and remediation of service level issues and engagement with internal support and engineering teams and third party suppliers as required.
- Deployment, upgrade, configuration and maintenance of the cloud platform.
- Tracking and management of platform usage and capacity.
